Step 1: Call 1-866-512-5087to request a new EBT card and change your PIN number.
Step 2: Report the theft to MDHS.
- Complete and sign the Lost Benefit Attestation Form and Request for Replacement of SNAP Benefits Form
- Call the MDHS Office of Inspector General at: 1-800-299-6905
Step 3: MDHS will review the claim and either approve or deny the claim within 10 days of the receipt of the attestation form.
Step 4: You will receive an approval or denial notice.
Step 5: If the claim is approved, you will receive your replacement benefits on your EBT card within 10 days of the claim approval.
Step 6: Always monitor your account and protect your PIN number!