Step 1:  Call 1-866-512-5087to request a new EBT card and change your PIN number.

Step 2:  Report the theft to MDHS.


  • Call the MDHS Office of Inspector General at: 1-800-299-6905

Step 3:  MDHS will review the claim and either approve or deny the claim within 10 days of the receipt of the attestation form.

Step 4:  You will receive an approval or denial notice.

Step 5:  If the claim is approved, you will receive your replacement benefits on your EBT card within 10 days of the claim approval.

Step 6:  Always monitor your account and protect your PIN number!