Help using your Way2Go Debit Card
When child support payments are collected, you can have them electronically deposited to a Way2Go debit card.
Way2Go Debit Card Basics
The Way2Go card delivers TANF benefits and TANF Work Program supportive service payments to TANF recipients and Child Support payments to custodial parents without issuing paper checks.
Cardholders can use the debit card at merchant and bank locations worldwide.
Please use the Way2Go card mobile app, visit www.GoProgram.com, or call 1-855-709-1079 to set a pin and activate and access funds on your card.
You can also view your card balance, transaction history, and set alerts on the Way2Go card website at www.GoProgram.com
The Way2Go debit card has a 24 hours a day, 7 days a week, toll-free Customer Service.
You can call Way2Go Customer Service to:
- Find out how many benefits are left in your account or to inquire about child support payments.
- Report lost, stolen, or damaged cards,
- Get your transaction history,
- Pin or re-pin your card, or
- Discuss any problems you are having with your debit card.
You are allowed five (5) free calls to Way2Go Customer Service each month to ask about your balance or to hear your transaction history.
After the fifth call each calendar month, each call will cost you $0.50.
Way2Go Card Customer Service cannot answer questions about your TANF case or Child Support case. You will need to contact your TANF caseworker or Child Support instead.
Replacing a Way2Go Card
Did your Way2Go debit card get lost, damaged or stolen?
Call Way2Go card services immediately at 855-709-1079 (available 24/7) to report a lost, damaged or stolen card and to receive instructions on how to order a replacement card or safeguard funds.
Frequently Asked Questions
After your case opens, a Way2Go debit card will be sent to your address automatically once the first payment is applied to your case. Please open all mail from MDHS so you can receive your card timely.
Please use the Way2Go card mobile app, GoProgram.com or call 1-855-709-1079 to set a pin to activate and access funds on your card.
You can also view card balance, transaction history, and set alerts on the Conduent Way2Go website at GoProgram.com
Did your Way2Go debit card get lost, damaged or stolen? Call Way2Go card services immediately at 855-709-1079 (available 24/7) to report a lost, damaged or stolen card and to receive instructions on how to order a replacement card or safeguard funds.
There are no monthly fees for managing your funds, but fees may apply to many services including ATM cash withdrawals or card replacements. Please look at the Program Documents sent with your card or at GoProgram.com to learn about any fees.
You can also view Way2Go card fees here.
Way2Go Debit Card Services
Need help with your Way2Go debit card? Call Way2Go Card Services at 855-709-1079.