Your first stop for help from the Division of Early Childhood Care & Development
Quick Help
Use the form linked from this page for general assistance or to submit a complaint about a child care center.
Submit a Service Request
Use Service Request for any of the following issues:
- Child care Application Help
- Provider Application
- Provider Training (webinar)
- Provider eLedger Help
- Provider Underpayment/Overpayment
- Complaints
- Renewal for Providers
- Report Information Change
- Report Error on Certificate
- Customer Service Feedback
- Check the Status of your Childcare Application
- Add Child to Program (Application Required) Only if Funds Available
- Any other Certificate Related Questions
Please visit the Parent Forms Page for any changes you need to report in parent or child information.
NOTE: Do not upload CCPP Parent Application Documents or Change of Provider Documents to the Service Request Form. Use the proper links below:
To submit provider documents please login into your provider portal and click the tab “Upload” to complete the process.
Complaints About Child Care Facilities
Complaints against child care facilities are handled jointly by MSDH and the Mississippi Department of Human Services (MDHS). Unless ordered by a court, the identity of the individual who reported the complaint shall not be disclosed outside of MSDH and/or MDHS investigative staff.
Learn more about filing a complaint and how to follow up on the status of a complaint at the MSDH website.
The Mississippi State Department of Health (MSDH) provides a Child Care Facility Complaint Hotline for parents to report complaints: 1-866-489-8734
The Child Care Facility Complaint Hotline is answered during regular business days. At night and on weekends or holidays, the complainant may leave a concern and callback information via the voice-message service. On the next working day, MSDH staff retrieve all hotline voice messages and record complainant information. An MSDH official will return a call to the complainant for additional details if necessary.