Your first stop for help from the Division of Early Childhood Care & Development
Use the form linked from this page for general assistance or to submit a complaint about a child care center.
Submit a Service Request
Use Service Request for any of the following issues:
- Child care Application Help
- Provider Application
- Provider Training (webinar)
- Provider eLedger Help
- Provider Underpayment/Overpayment
- Renewal for Providers
- Report Information Change
- Report Error on Certificate
- Customer Service Feedback
- Check the Status of your Childcare Application
- Add Child to Program (Application Required) Only if Funds Available
- Any other Certificate Related Questions
Please visit the Parent Forms Page for any changes you need to report in parent or child information.
NOTE: Do not upload CCPP Parent Application Documents or Change of Provider Documents to the Service Request Form. Use the proper links below:
Complaints About Child Care Facilities
Complaints against child care facilities are handled jointly by MSDH and the Mississippi Department of Human Services (MDHS). Unless ordered by a court, the identity of the individual who reported the complaint shall not be disclosed outside of MSDH and/or MDHS investigative staff.
Learn more about filing a complaint and how to follow up on the status of a complaint at the MSDH website.
The Mississippi State Department of Health (MSDH) provides a Child Care Facility Complaint Hotline for parents to report complaints: 1-866-489-8734
The Child Care Facility Complaint Hotline is answered during regular business days. At night and on weekends or holidays, the complainant may leave a concern and callback information via the voice-message service. On the next working day, MSDH staff retrieve all hotline voice messages and record complainant information. An MSDH official will return a call to the complainant for additional details if necessary.