Mississippi Department of Human Services Collaborates with Deloitte to Upgrade Case Management Systems

Jackson, MS—May 19, 2025—The Mississippi Department of Human Services (MDHS) has awarded a contract to Deloitte Consulting LLP to enhance critical case management systems software that supports both internal and external facing eligibility systems. This upgrade is designed to significantly improve the flow of information across state agencies’ programmatic and support functions, creating a fully integrated solution that enhances operational efficiency and strengthens client service.

Deloitte is a market leader when it comes to implementing, maintaining and modernizing systems that support state and federal benefit programs, including SNAP, TANF, Child Care and Child Support.

In the past four decades, Deloitte has implemented dozens of similar eligibility and enrollment systems; the ones they continue to maintain serve more than 40 million people annually and deliver more than $40 billion in benefits.

Deloitte will play a pivotal role in MDHS’s system advancement, focusing on interoperability and collaboration across various programs. The new system will streamline and consolidate eligibility and case management processes, benefiting both the agency and the clients it serves with more modern interfaces. Most MDHS eligibility systems were created over 35 years ago utilizing batch processing and DOS based systems.

“This collaboration signifies our commitment to serving Mississippians more effectively,” said Bob Anderson, Executive Director of MDHS. “By working with Deloitte, we are taking important steps towards improving our operational efficiency while ensuring that our clients have timely and transparent access to the services they need.”

The upcoming upgrade will feature several key enhancements, including:

Seamless service delivery: Support for public assistance programs and social services will be delivered in a more timely, effective, and transparent manner.

Improved Efficiency: Workflow and process automation will facilitate single sign-on access tailored to individual roles, enhancing employee productivity.

Self-Service Portal: A new self-service portal will enable clients to access their account information, reducing requests for simple information and freeing up staff to concentrate on more critical work.

Data Analysis and Program Integrity: Enhanced accessibility to dashboards will improve case tracking and data repository capabilities, ensuring robust program integrity.

Enhanced Security: The upgrade will prioritize the confidentiality and integrity of client data, safeguarding sensitive information.

MDHS has been preparing the groundwork for this project for the past 24 months. Staff from programmatic and support divisions have been working to identify current and future system needs in order to facilitate a completed program that will not only meet the needs of the agency today but provide scalability to support the agency’s needs for years to come.

MDHS is committed to transforming the service delivery landscape and believes that this collaboration with Deloitte will be a significant step forward in achieving its goals of delivering public assistance programs, social services, and other supports.

For more information about MDHS and the services it provides, please visit our website at Home – Mississippi Department of Human Services (ms.gov)